Viscosity North America Excels at Helping Customers from SMBS to
Large Enterprises

A solid foundation is a layer on which everything rests, and it’s essential to ensure that it is set up correctly. The same is true for houses and is equally valid for your IT infrastructure. Historically, storage has been the bottleneck for the majority of performance issues. Even with modernized infrastructure (NVMe, SSDs, Flash), Customers still struggle with performance.

Whether you are working with legacy systems, commodity hardware, or in the Cloud, our consultants can help identify the current bottlenecks and ensure they will run optimally.

Customers often throw in new hardware to solve the performance problem. While new hardware can often be orders of magnitude faster than an older system, it can often disguise problems versus fixing them; it is a matter of time before the performance problem will resurface. This is where our consultants excel, helping tune the databases and the SQL queries for optimal efficiency and ensuring that the hardware – be it new or existing – is effectively being used by the underlying database. We bring a deep understanding of the tuning process and can leverage the maximum possible value out of your new or existing resources. 

Where we shine as a company is we specialize in tuning at the data layer. Our data engineers work with our customers to help architect their data roadmap and identify areas for data enrichment while reducing data access time. 

There’s a tendency to throw “more” of something at a problem to try and solve it – more indexes, larger caches, even more operations. Frequently, that can be detrimental to a system that can run more effectively with a leaner configuration, with less overhead and less contention for those extra resources. Viscosity consultants are skilled at identifying these opportunities to increase performance by reducing the overhead, resulting in a “leaner” and “meaner” system footprint.

Often, performance opportunities exist simply by leveraging existing tools and features of the database that customers are unaware of or have not set up correctly. Viscosity can identify how to use these features to optimize the performance experience and get your systems back on track.

More often than not, it’s best to detect a problem before it escalates and becomes a crisis that users notice. Viscosity can offer custom solutions to help with this or even serve as a remote services partner to keep an eye on your systems and ensure problems are detected before they become significant issues.