Viscosity
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  • Data
    • Database Services
      • Performance Assessment
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Process Sheet
Asset Tracking Maintenance and Field Service

Proven Solutions

We’re poised to handle all your database challenges flawlessly by drawing on proven, tested approaches and hands-on experience, such as zero downtime migrations.

Professional Services

No matter how complex your consulting needs, our team can make budgets work, reduce risk, eliminate surprises and make you a hero within your organization.

Managed Services

Our DBAs will ensure that your database environment receives the preventative care it requires for the future while promising to respond to your most critical needs.

Gain valuable skills and validate your expertise through training with Oracle and Microsoft experts

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viscosity ai

Manage physical assets, routable units and spares and field service operations. These functions often rely on manual processes and paper-based systems, leading to inefficiencies and risks. Our intelligent solution transforms these processes by applying AI, automation, and mobile capabilities to optimize processes, with predictive action notifications. This delivers enhanced productivity, contract and regulatory compliance, with more asset uptime. 

Comprehensive Asset Management

Define complete asset hierarchies, for subassembly and module tracking, exchange and maintenance. Track locations of units and spares, enabling 360- degree visibility into each asset’s utilization, downtime and maintenance records. 

Manage Jobs and Work Orders

Easily create, assign, and track work orders. Proactively allocate parts, labor resources and physical and machine resources. Attach documents, photos, customizable checklists, inspection reports and regulatory compliance documentation. 

Manage Spares and Consumable Parts Inventory

Real-time visibility into spares and consumables inventory across multiple locations. Enable quick parts look-up to facilitate repairs and forward stocking for scheduled maintenance. 

Charge Parts & Labor to Jobs

Associate spares, parts, hours, expenses to work orders. Automatically generate service invoices or internal chargebacks. 

Align Crews to Work Orders

Match crews and technicians to work orders based on required skills, locations, and service levels. Coordinate shifts and manage absences to ensure availability. Gain visibility into workload and utilization. 

Collect Timesheets and Approvals

Track work hours and activities by technician tied to orders. Route timesheets for approval based on policies. Integrate approved time data with payroll systems to ensure accuracy and compliance. 

Capture Meter Readings and IoT Data

Ingest meter and sensor data via IoT, SCADA, LoRaWAN. Continuously gather telemetry data, set alerts based on thresholds, and optimize assets and operations. 

Empower Technicians with Mobile Tools

Technicians access assets, jobs, parts from mobile devices; offline or online, using voice, image capture, ICR for paper forms, written, spoken and typed input. 

industries

Industries

  •  Manufacturing 

  • Retail 

  • Financial Services 

  • Healthcare

  • Services

  • Repair and Overhaul 

  • Aerospace 

integrations

Integrations

  • ERP

  • Quickbooks

  • NetSuite

  • Microsoft Dynamics

  • SAP

  • Oracle Fusion

  • Financial Consolidations

  • Planning and Budgeting

  • CRM 

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Viscosity's core expertise includes:

Data Transformation, Emerging Technology, High Availability & Scalability Solutions, Cloud Migrations, Performance Tuning, Data Integrations, Machine Learning, APEX Development, and Custom Application Development.


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Contact
Email: sales@viscosityna.com

Telephone:
(469) 444-1380

Address:
3016 Communications Pkwy Suite 200, Plano, TX 75093

Copyright 2025. All Rights Reserved by Viscosity North America.