Health Insurance Provider Simplifies Oracle Database Appliance Maintenance with Viscosity

Project Overview

Headquarters: Minnesota

Industry: Healthcare


  • Oracle Database Appliance
  • ACFS

Healthcare Analytics



Founded in 1984 and located in Minnesota, the Health Insurance Provider organization’s mission is to improve the value of healthcare for our members and employer customers. With more than 300,000 customers, the customer improves the quality and cost effectiveness of healthcare, and as growth continues, they sought an Oracle partner, with expertise in the Oracle Database Appliance.

Previously, the customer purchased an X7-2S Oracle Database Appliance, and struggled with utilizing it at full potential for their company. Oracle Platinum Partner, Viscosity North America (Viscosity), was brought in, in hopes to provide an assessment and patching for their ODA X7-2S issues and for guidance in a future roadmap with ODA strategy.

Solution and Proposal

Viscosity experts performed an assessment of the customer’s Oracle Database Appliance environment to ensure the health of the hardware configuration. Throughout this process Viscosity executed a comprehensive health check, gathered the key metrics and reviewed database parameters to maximize performance on the ODA and will continue to manage this environment for the customer.


Other Viscosity North America Specialized Services Include:

  • License and Asset Management Services
  • Real Application Clusters (RAC)
  • Data Guard / ASM
  • GoldenGate / Shareplex
  • Database Performance Tuning
  • Database Managed Services
  • Consolidation


  • Database Upgrades with Zero Downtime and Zero Risk
  • E-Business Suite Administration and Upgrades
  • Exadata
  • Exadata Managed Services
  • Data Warehousing
  • Big Data (Cloudera with Hadoop and NoSQL)

Why Choose Us

Viscosity North America was founded by industry and authored experts with backgrounds in Oracle, Hadoop, VMware, and Informatica. As an Oracle Platinum Partner, Viscosity is known as the “Trusted Advisors”, specializing in the delivery of full stack solutions and resolving complex data challenges. Their vast experience in verticals such as Oil & Gas, Healthcare, Finance, and Retail, provides their customers with insight into what is driving IT complexity. Viscosity offers solution services in the areas of Cloud implementation and Integration, Big Data, Analytics, Mobility, Engineered systems, Middleware, and Enterprise apps, as well as solutions in full stack health checks, license assessments, and custom application development. Contact us to learn more about how you can maintain and maximize your investments.

Viscosity was formed by former Oracle employees each of which worked in various capacities within Oracle Corporation. These capacities include Oracle Database, RAC Development, Oracle Consulting and Oracle Technical Architects, Design and Performance Tuning experts. Viscosity’s Oracle Center of Expertise has developed best practices and tight partner relationships to implement world-class solutions. Our vast experience and intellectual property give customers insight into what is driving IT complexity. We can deliver a set of practical executable plans for simplifying IT infrastructure, helping reduce operating costs while freeing up resources for new business initiatives.