Back Office Management Company Achieves

Extreme Database Consolidation with ODA

Project Overview


Industry: Finance


  • Oracle ODA
  • RAC
  • OEM
  • Data Guard

FedRAMP ODA Implementation



A Back Office Management Company, specializing in strategic, back office services for government and non-profit organizations, is focused on providing their customers accounting and finance, human capital management, and contract management utilizing the latest technology. After purchasing their first Oracle Database Appliance (ODA) X7 HA, they found themselves in search of a partner, who could help them utilize their ODA to its full potential, after initial installation left it unstable. Oracle Platinum Partner, Viscosity North America (Viscosity), was brought in, to provide stability as well as help in setting up OEM and a Disaster Recovery solution.

Solution and Proposal

As a FedRAMP customer, downtime could not be afforded, and in a matter of days, Viscosity stepped in to begin review of the current configuration as well as implement the first phase of database migrations, of which would total 500 of their customers.

Lights-out Monitoring

Viscosity database management, centers around managed services providing lights-out monitoring and alert notification. Viscosity’s custom-tailored solutions not only monitored the ODA but the entire Oracle ecosystem.

Significant Consolidation Density

Viscosity set up their backup and recovery procedures and leveraged their best practices to ensure a solid disaster recovery plan was put in order. With industry proven database recovery scripts, coupled with a centralized and single pane of glass monitoring from OEM to build out, Viscosity implemented a Disaster Recovery solution for the customer. Data Guard was leveraged to achieve high availability and disaster recoverability.

Training and Transition

After production go-live, Viscosity provided transition training to all of the customers full time staff and will continue to be their trusted advisor, as they help to build the future state roadmap for ODA in their environment.


Upon review, Viscosity found that the customer had been sized incorrectly based on their workload. To help alleviate this burden, Viscosity provided performance tuning and world class RAC expertise, to ensure that the Back Office Management Company received the best usage for their customers.

As part of the right-sizing exercise, Viscosity will resell an additional ODA with SSDs for maximum performance to increase their database consolidation ratios.

Other Viscosity North America Specialized Services Include:

  • License and Asset Management Services
  • Real Application Clusters (RAC)
  • Data Guard / ASM
  • GoldenGate / Shareplex
  • Database Performance Tuning
  • Database Managed Services
  • Database Upgrades with Zero Downtime and Zero Risk
  • E-Business Suite Administration and Upgrades
  • Exadata
  • Exadata Managed Services
  • Data Warehousing
  • Big Data (Cloudera with Hadoop and NoSQL)
  • Consolidation


Why Choose Us

Viscosity North America was founded by industry and authored experts with backgrounds in Oracle, Hadoop, VMware, and Informatica. As an Oracle Platinum Partner, Viscosity is known as the “Trusted Advisors”, specializing in the delivery of full stack solutions and resolving complex data challenges. Their vast experience in verticals such as Oil & Gas, Healthcare, Finance, and Retail, provides their customers with insight into what is driving IT complexity. Viscosity offers solution services in the areas of Cloud implementation and Integration, Big Data, Analytics, Mobility, Engineered systems, Middleware, and Enterprise apps, as well as solutions in full stack health checks, license assessments, and custom application development. Contact us to learn more about how you can maintain and maximize your investments.

Our Expertise

Viscosity was formed by former Oracle employees each of which worked in various capacities within Oracle Corporation. These capacities include Oracle Database, RAC Development, Oracle Consulting and Oracle Technical Architects, Design and Performance Tuning experts. Viscosity’s Oracle Center of Expertise has developed best practices and tight partner relationships to implement world-class solutions. Our vast experience and intellectual property give customers insight into what is driving IT complexity. We can deliver a set of practical executable plans for simplifying IT infrastructure, helping reduce operating costs while freeing up resources for new business initiatives.