Viscosity is an Oracle Platinum Partner, Microsoft Gold Partner and Quest Platinum Partner and one of the up and coming providers of complex Information Technology consulting services. We are experiencing strategic growth and seeking top talent to join our team. Why join Viscosity?  What sets us apart from our competition?  The answer is our core values:

• Entrepreneurial mentality
• Exercise the highest integrity in all we do
• Ensure clients are delighted in our work (every client is a reference)
• Maintain excellence in knowledge of the technology and solutions we support
• Continually train our team/knowledge transfer

Job Description: 

The primary focus of a Customer Success Manager is to build and foster relationships with key customer accounts with the management team.

• • • We will to train the right candidate who isn’t afraid of taking both initiative and direction with teams and individually.
    • You will work for an upcoming small company.
    • We are looking for motivated individuals that will grow with us.
    • We will define processes together.
    • We reward initiative and drive to deliver a successful project.

Job Responsibilities:

Customer Account Management

• • • Participate in sales kick-off meetings
    • Participate in customer kick-off meetings
    • Work with the sales team for customer’s new requirements for consulting and hardware/software/cloud
    • Work with the management team to write SOWs
  • • Work with the management team to build and nurture business relationship with the customer
    • Help manage budgets for customer’s projects
    • Align with project managers on the project status and deliverables

Vendor Management

• • • Viscosity is a platinum partner with Oracle and Quest; Viscosity is a gold partner with Microsoft
      • Build relationship with channel managers
      • Follow-up with channel managers
      • Assist with quote generation and closing processes

 Manage back end business development with the management team

• • • Work with sales & marketing to strategize and execute campaigns
    • Manage the software/hardware invoicing and backend sales processes

Customer and Conference Related Travel

• • • Travel with Sales team to various customer meeting
    • Travel with the marketing team for trade shows
    • Travel with the management team for project kick-offs
    • Facilitate meetings for customer visits and project on-site meetings
    • Travel with management for customer relationship building

Requirements: 


• • • Bachelor degree in Business or equivalent
    • Ability to work independently
    • Ability to communicate effectively over the telephone with decision makers
    • Strong Microsoft Office Suite skillset (Word, Excel, Outlook, PowerPoint)
    • Outstanding organizational skills
    • Sound written and verbal communication skills
    • Ability to handle multiple changing priorities simultaneously
    • Ability to function in a challenging and deadline driven environment